The following information should help you to understand how we operate.

All clients must be seen on veterinary referral so that health problems are eliminated as a cause of the problem before treatment can commence, therefore you must ask your veterinary surgeon to provide you with either a written letter or signed referral form, or to telephone our office themselves to give a verbal referral. If no telephone or written referral has been received at the time of your consultation it will not be possible to be seen.

There are currently clinics at the Pet Behaviour Centre (near Pershore), Leicester, Northampton, Cambridge, Nottingham, Derby and Birmingham. Consultations at the Cambridge clinic (held at the Queens Veterinary School, University of Cambridge) need to be made directly by your veterinary surgeon.

It is usual to be seen on just one occasion with on-going telephone advice provided as required. When deciding whether to opt for a clinic or a home visit, do remember that;

It will not normally be necessary for the practitioner to actually see the behaviour being performed to understand the problem.

If you do feel that you prefer a home visit, these are restricted to areas in which we have clinics and it may be necessary to wait a considerable time until an appointment can be made. It will probably be quicker to be seen at one of the clinics.

Home visits cost substantially more than clinic consultations due to the travelling time/cost involved and necessary reduction of clinic appointments to accommodate home visit appointments.

Occasionally David will have a student, such as someone studying pet behaviour at Degree level, a veterinary surgeon or veterinary nurse, sitting in to observe consultations.

The cost of a clinic consultation is £70 plus VAT at all but the Cambridge clinic. The Cambridge clinic is held at the Queens Veterinary School, Cambridge, and they have their own fee structure there, currently £100 plus Vat.

The consultation lasts for approx. an hour to an hour and a half and the practitioner will go through the history of the problem with you, explain why the behaviour is occurring and devise and advise on a programme to modify your pet’s behaviour. It is useful to take some notes during the consultation, and you will receive a report outlining the advice given about 10 days after the consultation.

At the time of booking you will be asked to send a deposit of £20 to secure your appointment. This is to ensure that waiting times for appointments are kept as short as possible by making sure all available appointments are used rather than being subject to notified or unnotified cancellations. The deposit is non-refundable but is deducted from the total fee at the time of consultation.

The behaviour modification programme advised upon may produce results very quickly, but often it will take time, effort and a commitment by all of the family to work at it to produce the improved behaviour. Please be prepared for this to be the case and remember that the animal’s current behaviour problems may themselves have developed over a long period of time. Following your consultation we are available for on-going telephone advice to ensure that all is going according to plan.

Book an appointment (normal office hours).